My special offer price   Leave a comment

I have recently found out that service provides are very concerned about their customer base and usually offers unbelievable reduced rates for the service the customer want to discontinue. I’m sure that many of you might have ‘utilized’ such situation, most probably while you requested to cancel your Credit Card because of high service charges, or cut wired phone lines, discontinue corporate internet leased lines, etc.

But, this same ‘survival policy’ implemented by the service provider is easily marketed by resellers to increase their account base and magnify their customer relations. Don’t you think, if a shop offer you the unbelievably cheap rate for a service will be recommended by you to more people.

The game they play to achieve these “my special offer price” is usually a combined operation by an insider and the reseller. The reseller first convinces the customer that they can do the ‘special rate’ because we are special to them and they are the very best reseller of the service provider. Then with the help of the insider they raise a fake service termination request. This will trigger the ‘survival policy’, there you fo, the service provider will put you in the least price for the same plan!

Moral of the story: Every system is vulnerable if there is a ‘smart’ insider to interact with.



Posted January 7, 2011 by jsusmer in mind waves

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